When your business sends items through the mail, it is obviously crucial that they reach their intended destinations intact and damage-free. Ensuring that this occurs can be the difference between customers turning to you for future needs or looking to your competition. As a result, putting in the effort to find the best courier company you can will guarantee timely deliveries and customer satisfaction that will allow your business to succeed. Below are factors to consider when hiring courier services for your business.
Like any business owner a main goal of yours is to save on costs. However, in doing so you do not want to sacrifice qualify service. Therefore, you need to find a courier service that is economical but will not affect your bottom line significantly.
Before committing to using a courier service that you are considering, get a few estimates from different companies. Try to aim for somewhere in the middle as a company that gives a high quote is probably over-charging you and one too low means that the company is probably not well-established and may not perform the job up to the quality that you need.
When asking for an estimate, make sure all fees are included. Some companies tend to leave out some costs or hide them meaning this can increase the cost of your delivery dramatically.
People like to talk about a company that gave great service, but they like to talk even more about a company they used that was terrible.
Before settling on a courier service, ask family and friends about any courier services that they used in the past. They will be more than happy to provide you with a recommendation you can use when making your choice.
The internet is also a great resource to research different courier companies. Check websites that give reviews about companies that you are considering. These reviews are written by people who have used the company in the past and you can trust that they will be accurate and honest. You can then use these reviews to choose a courier service that has a stellar review and fits your price range.
The courier service that you hire will inadvertently be the face of your business and they will be responsible for making deliveries on your behalf. Therefore, you want courier employees to be professional and presentable.
Choose a courier service that has professional looking delivery trucks that are clearly marked with the service’s name or logo. Ensure that the delivery drivers are neat in their appearance and friendly. You would hate to think that the drivers have poor customer service skills as clients will be put off from buying your products.
The courier service that you hire should also maintain a physical office. This is a place where you can contact or attend if you have any questions or concerns. Before you make your decision, visit the office. A clean, well-kept office will demonstrate that the company is well-operated and organized.
4. Transit time
Quick and efficient delivery of items is crucial to a business because your reputation will take a hit if you are not able to deliver on time. A successful business is always able to offer different delivery methods that offer a wide variety of transit times. If you do in fact offer more than one method, you need to guarantee that the courier service is able to deliver as specified by the customer.
Whether you offer overnight, same day, or international delivery, you need to confirm that the courier service is able to meet these demands before you hire them. One way to measure whether deliveries are being handled efficiently is choosing a service that has online tracking. That way, you can measure the amount of time it takes your deliveries to get from door to door and you can offer tracking information to clients so they can keep an eye on their deliveries as well.